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Consumer protection during services provided by travel agencies
 Kučerová, Michaela ; Valentová, Jana (advisor) ; Švarc, Zbyněk (referee)
Consumer protection is one of the most pressing topics in modern consumer times. As such, it has its pitfalls and its ensuring is not easy. Especially in field of providing services when satisfaction of consumers is often very subjective. The aim of the bachelor thesis is to analyse current situation of consumer protection in the Czech Republic. In the theoretical part basic terms, development process, current situation and forthcoming changes are described. The practical part is focused on analyse of advancing consumer protection in practice and on research among travel agencies and their clients.
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